Privacy & Security

“Request deletion” can't be clicked.

The button only becomes active once you type DELETE in the field above it. It then opens a prepared email to support. Download your export first if you want to keep anything.

How do I export my data?

Under Settings → Data & privacy with “Download export” as JSON. You request an export of a whole organization there with “Request export”.

How do I delete my account?

Under Settings → Data & privacy → “Delete account” with “Request deletion”. That opens an email to support. We delete your account and its data and confirm it to you.

How do I decide what Ask Peak may use about me?

Under Settings → Personalization → “AI preferences”. Four switches control profile, energy profile, organization context and past activity. Each switch saves immediately. Off means: not used, not deleted.

1. 01Open Settings → Personalization.
2. 02Scroll to “AI preferences”.
3. 03Turn off what Ask Peak shouldn't use. Peak confirms “Saved.”

How do I delete our organization and its data?

Only owners can request this, under Settings → Organization → “Danger zone” with “Request deletion”. That opens an email to support, and we go through the step with you before anything happens. All of the organization's data is deleted; members' personal data stays.

Where is my data stored, and who can see it?

The application and database run in Frankfurt am Main, and all connections are encrypted via HTTPS. Access rules in the database ensure that each account only sees its own data. Your data is not sold and not used for advertising.

Does Peak read my Gmail messages or Google files?

No. Signing in with Google only requests email and profile: name, email address, profile picture and the ID used to sign in. Peak only uses Gmail, Drive or Calendar if you explicitly connect them under Integrations.

Can I see who changed what?

Yes. The audit log under Settings shows your organization's change history.

What's in my data export?

A JSON file with everything you've created in Peak Atlas: profile, settings, answers and history, each with date and origin. Earlier values are included as history. The file is named “peak-atlas-export-” plus the date. Other members' data isn't included.

Who sees my details under “About me”?

No one on your team. Responsibilities, goals, working style and communication style are private. Only Ask Peak uses them, and only if you leave “Use my profile for personalization” on.

Do Ask Peak or search see data from apps I'm blocked from?

No. Search, ⌘K, Ask Peak and the inbox show nothing from apps your access profile doesn't allow. Even a direct link to a blocked app leads to the home page. The rules also apply in the database, not just in the interface.

Who sees the audit log, and what's in it?

Owners and admins. It shows who changed organization details, billing data and your own settings, and when, filterable by “Organization”, “Billing” and “Personal”. Other people appear as “A member”. Other members' private details aren't included.

What happens to my data when I leave an organization or am removed?

You immediately lose access to the organization's data. What you created there stays with the organization. Your personal data stays with you and in your account.

Where are the credentials for my connected services stored?

Encrypted at our integration provider Pipedream, never in Peak Atlas. Peak Atlas only sees the app, the account name and who may use the connection. “Disconnect” deletes the credentials immediately.

I think someone else is using my account.

First end all other sessions, then secure your Google account. Because you sign in with Google, a secure Google account also protects Peak.

1. 01Open Settings → Security → “Sessions” and choose “Sign out all other sessions”.
2. 02Change your Google password and turn on 2-Step Verification in Google.
3. 03Under Settings → Account, check whether there's an address under “Email addresses” you don't recognize, and remove it.
4. 04Write to us with the time and what you noticed.