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TroubleshootingPlans & Billing

My payment failed. What now?

In Early Access no payment can fail, because nothing is charged. If you have a paid plan, the cause is usually the payment method.

  1. Check whether the card has expired or reached its limit.
  2. Ask your bank whether it blocked the payment to Stripe.
  3. If it still doesn't work, create a request with the topic “Billing” and include the invoice number. A person will get back to you.

Next step

Billing question

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