Plans & Billing

How do I change my plan?

Paid plans can't be booked in the product yet. Write to us from Settings → Plan & billing. The email already includes your organization's name. We'll get back to you with a quote.

How do I add a billing address and VAT ID?

Under Settings → Plan & billing → Billing details. Changes apply from the next invoice.

1. 01Open Settings → Plan & billing.
2. 02Under “Billing address”, enter the legal entity, street, postal code, city and country.
3. 03Enter the VAT ID with its country code, for example DE123456789.
4. 04Set a finance email address. Invoices go there, even if the owner changes.
5. 05Save with “Save billing details”.

How does our accounting team receive invoices automatically?

Add them as a billing contact. Each contact gets a type (Finance, Accounting, Procurement, Primary contact or Other) and chooses whether to receive invoices, payment notices or both.

1. 01Open Settings → Plan & billing → Billing contacts.
2. 02Add a contact with a name and email address.
3. 03Choose the type and turn on “Invoices” and, if needed, “Payment notices”.
4. 04Under “Delivery”, set whether invoice PDFs are sent automatically.
5. 05Save the billing details.

Can our purchase order number (PO) appear on the invoice?

Yes. Enter it under Settings → Plan & billing → Billing details in the “Purchase order number (PO)” field. It will then appear on every invoice.

How do I control payment notices and reminders?

Under Settings → Plan & billing → Delivery, you switch three things separately: sending invoice PDFs automatically, billing notices (for example “Payment received” or “Card expiring”) and payment reminders.

Something on my invoice is wrong.

First correct the billing details in Peak so the next invoice is right. For an invoice that has already been issued, create a request with the topic “Billing” and include the invoice number and what needs to change.

What does Peak One cost?

You start for free on the Free plan, with no credit card. The paid plans cost, per month excluding VAT: Peak Lite €9.90, Peak Tools €19.90, Peak Access €99.90 and Peak Essentials €199.90. Whether you pay monthly, quarterly or yearly, the monthly price is the same. All organizations in the product are currently in Early Access and pay nothing.

What does “Early Access · €0 / month” mean for me?

Your organization uses Peak for free during the early phase. No invoice is planned and no payment method is needed. If that changes, you'll hear about it in advance. Nothing is charged automatically.

Where can I find my invoices?

Under Settings → Invoices. As long as your organization is in Early Access, it says “No invoices yet.” You manage the billing address under Plan & billing.

How do I cancel?

In Early Access there's nothing to cancel; no subscription is running. If you have a paid contract, its term and notice period apply. Write to us and we'll confirm the date.

How do I pay Peak Atlas?

We bill paid plans through Stripe, one of the major payment providers. You enter your payment details directly with Stripe, and Peak Atlas never sees full card numbers. In Early Access you pay nothing, which is why no payment method is on file yet.

Which payment methods are available?

You'll see which payment methods you can use in the Stripe checkout as soon as you book a paid plan. If you need a specific payment method, for example bank transfer on invoice for your procurement team, ask us beforehand. We'll settle it in the quote.

Which plans are there and what do they cost?

Ten tiers, from the free Free plan to Peak Enterprise Plus. Per month, billed annually: Peak Tools €19.90, Peak Access €99.90, Peak Essentials €299.90, Peak Clarity €999.90, Peak Mastery €2,499.90, Peak Growth €4,999.90, Peak Leadership €12,499.90, Peak Enterprise from €24,999.90 and Peak Enterprise Plus from €49,999.90. All prices exclude VAT.

1. 01Annually, you pay the lowest monthly price, once a year in advance.
2. 02Every 3 months, you pay about 15% more per month than annually, for example Peak Essentials at €344.90 instead of €299.90.
3. 03Monthly, you pay about 25% more per month than annually, for example Peak Essentials at €374.90.

How often am I charged?

You choose when you book: monthly, every 3 months or once a year. Stripe charges the amount at the start of each period. The longer the period, the lower the price per month: annually you save about 20% compared with monthly, every 3 months about 8%.

What does a plan cost when billed annually?

Once a year, excluding VAT: Peak Tools €238.80, Peak Access €1,198.80, Peak Essentials €3,598.80, Peak Clarity €11,998.80, Peak Mastery €29,998.80, Peak Growth €59,998.80, Peak Leadership €149,998.80, Peak Enterprise from €299,998.80 and Peak Enterprise Plus from €599,998.80.

What does a plan cost when billed every 3 months?

Every 3 months, excluding VAT: Peak Tools €68.70, Peak Access €344.70, Peak Essentials €1,034.70, Peak Clarity €3,449.70, Peak Mastery €8,624.70, Peak Growth €17,249.70, Peak Leadership €43,124.70, Peak Enterprise from €86,249.70 and Peak Enterprise Plus from €172,499.70.

What does a plan cost when billed monthly?

Every month, excluding VAT: Peak Tools €24.90, Peak Access €124.90, Peak Essentials €374.90, Peak Clarity €1,249.90, Peak Mastery €3,124.90, Peak Growth €6,249.90, Peak Leadership €15,624.90, Peak Enterprise from €31,249.90 and Peak Enterprise Plus from €62,499.90.

Why does Enterprise say “from”?

Peak Enterprise and Peak Enterprise Plus start at the price shown. The exact scope, and therefore the price, is agreed in the contract. Create a request with the topic “Billing” and a person will get back to you.

Do prices include VAT?

All prices exclude VAT. VAT is added on the invoice. If you add your company's VAT ID, it appears on every invoice.

Who in my organization can see billing?

Only owners and members with the “Billing” role. Billing always belongs to the organization, never to an individual. Anyone who only needs the invoices, such as your accounting team, receives them by email as a billing contact, without access to Peak.

Can I get a refund?

In Early Access you haven't paid anything. For a paid contract, its terms apply. Create a request with the topic “Billing” and the invoice number, and a person will review your case.

My payment failed. What now?

In Early Access no payment can fail, because nothing is charged. If you have a paid plan, the cause is usually the payment method.

1. 01Check whether the card has expired or reached its limit.
2. 02Ask your bank whether it blocked the payment to Stripe.
3. 03If it still doesn't work, create a request with the topic “Billing” and include the invoice number. A person will get back to you.