AnswerPeak Customer
Why does Peak show some repurchase periods as “still open”?
Because only customers whose first order was long enough ago are counted. Someone who bought for the first time 20 days ago can't have come back within 90 days yet. If Peak counted those customers, every young cohort would look worse than it is. Groups below the minimum size (30 customers by default) are shown, but never treated as a pattern.
Did this solve your problem?
Your rating stays in this browser for now.
Not solved? Write to us.
Prepare an email to the Peak Atlas team. Your question and the articles you have already read are included. You confirm sending it in your email app.
