How-toPersonal Inbox
How do I reply directly in Personal Inbox?
Under “Reply” you see who is waiting for you, longest wait first. “Reply” opens a field in the row, and “Send” sends through the channel of the last message. “Done” moves the conversation to Peak Chat's archive. If a channel cannot be used, open the conversation in Peak Chat.
Next step
Open Personal InboxExplains this message
Peak cannot reply through this channel. Open the conversation in Peak Chat.
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