TroubleshootingPeak Meet
Camera, microphone or connection don't work in Peak Meet. What can I do?
Usually the browser has not been allowed to use the devices. Allow camera and microphone for app.peak-atlas.com, close other programs using the camera and reload the page. You can also join without camera and microphone and switch them on later. If you hear nothing, allow audio playback with the button shown.
- Allow camera and microphone via the lock icon in the address bar and reload the page.
- In the preview, choose the right device instead of “System default”.
- If it says “Reconnecting …”, wait a moment. If it says “Disconnected”, join again.
- If the top says that Peak Meet is still being set up for calls, calls are not available in your workspace yet. Then write to us.
Next step
Send a requestExplains this message
Camera or microphone could not be activated. Check the device permission in your browser. You can also join without these devices and switch them on later.Please allow audio playback in your browser.The connection could not be established.The call function is being set up. Please try again later.The room is full.The room is locked.This invitation is no longer valid.This meeting has ended.
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