TroubleshootingPayroll
Why can't I close the payroll month?
As long as an ✕ item is open, Peak won't close the month, because the tax advisor would be missing data. Typical causes are missing pay, a missing personnel number in People Core, or a one-off payment for an employment that isn't in this month's payroll. ! items such as unapproved hours don't block; you just check them. For the DATEV file you also need the consultant and client numbers.
- Open Payroll and choose the month.
- Clear every ✕ item: pay under “Pay”, the personnel number in People Core.
- Under “Settings”, enter the consultant number and client number.
- Send the month to review and click “Close month”.
Next step
Open PayrollExplains this message
Clear the ✕ items first. Without them the tax advisor is missing data, and Peak won't close the month.Consultant and client numbers are missing: without them there's no DATEV file, only the payroll overview.Only a closed month can be exported.
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