How-toPeak Voice of Customer
How do I ask my customer feedback a question?
In Pulse under “Ask your customer feedback”, for example “Why are customers canceling right now?”. The answer comes only from your feedback, with count, period, sources, segments, confidence and what's missing in the data. “View all evidence” shows exactly the feedback behind it. If a question doesn't fit the data, Peak says so instead of guessing.
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