How do I set when a contact is up again?

Under Settings → “When is someone up again?”, you set for each cadence when a contact is up again at the earliest, ideally and usually. Under “Outcomes and what happens next”, you decide which call outcome counts as a real conversation and resets the cadence. A call that didn't reach the person doesn't reset it.

1. 01Open CRM → “Settings”.
2. 02Under “Cadence”, adjust “Earliest (days)”, “Ideally by (days)” and “Usually by (days)”, or click “+ Cadence”.
3. 03Under “Calls”, set what each outcome triggers.