TroubleshootingPeak Customer
Why are experience risks and the journey empty?
Because Peak Customer needs customer feedback from Peak Voice of Customer for them. Without it, Peak only sees orders. Journey stages without statements count as unknown, not as problem-free.
- At the bottom of each page under “Data”, you can see whether customer feedback could be read.
- Import reviews, support requests or surveys into Peak Voice of Customer.
- Open Peak Customer again. Experience then shows issues that occur for two or more customers.
Next step
Import feedbackExplains this message
Without customer feedback, Peak only sees orders. Import reviews, support or surveys into Peak Voice of Customer.
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