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How do I create a return?

A return always belongs to an order. You create it on the order or under “Returns”, choose the line items with quantity and reason, and can store the customer's wording unchanged. Peak doesn't accept more than was ordered.

  1. Open “Returns” and click “Create return”, or open the order and click “Create return” there.
  2. Find the order by its order number, for example #1042.
  3. For each line item, enter “Quantity returned” and the “Reason”.
  4. Optional: note and “Return label cost (actual)”. Then click “Create return”.

Next step

Create return

Explains this message

  • Please choose a reason.
  • Choose at least one line item with a quantity.

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