TroubleshootingPeak Fulfillment
Why can't I close a return?
A return can only be resolved once every received item has a decision. Book the receipt first, then inspect each line item with condition and decision, and finally record the resolution.
- Open the return and enter the received quantities under receipt, then click “Book receipt”.
- For each line item, choose “Condition” and “Decision”, such as “Restock (sellable)”, and click “Save inspection”.
- Under “Resolution”, choose for example “Refund” or “Exchange” and click “Record resolution”.
Next step
Open returnsExplains this message
You can only resolve once every received item has a decision.Decide every received unit first, then close.Please choose a condition and decision for each line item.
Did this solve your problem?
Your rating stays in this browser for now.
Not solved? Write to us.
Prepare an email to the Peak Atlas team. Your question and the articles you have already read are included. You confirm sending it in your email app.