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AnswerOnboarding & Offboarding

Does a new template version change running journeys?

No. Templates are versioned. A published version can't be changed; you save a draft and publish it as a new version. Running journeys keep the version they started with. Every template needs at least one step without a condition. People Ops manages templates; everyone else only sees the steps shared with them.

Explains this message

  • Published template versions are immutable
  • Templates are managed by People Ops.

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