How-toPeak Voice of Customer
How do I import reviews about competitors?
Add the competitor under Market and select them during import under “The feedback is about”. Alternatively, the file has a “Competitor” column. Market then shows share of voice, the matrix by topic, switching and white spaces, always with the number of feedback items behind it.
- Open Market and enter the name under “Add competitor”.
- Open “Import market feedback” and choose the competitor.
- Upload the reviews and import them.
Next step
Open MarketExplains this message
Enter the competitor's name.
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