Account & Sign-in

How do I sign in?

With Google, with a sign-in link by email or with a passkey, if you've created one. If your company uses its own sign-in service such as Okta or Microsoft Entra ID, choose “Sign in with SSO”. You don't need a separate password.

1. 01Open the sign-in page.
2. 02Choose “Continue with Google”, or enter your address under “or with email” and open the link from the email.
3. 03The first time, this creates your Peak account. With Google, Peak receives only your name, email address, profile picture and the sign-in identifier.

How do I use several accounts in the same browser?

Up to five accounts can be signed in to one browser. Each account has its own organizations and data, and you switch with a single click.

1. 01Open Settings → Account → “Accounts on this device”.
2. 02Choose “Add another account” and sign in with the other Google address.
3. 03You can switch there or in the user menu at the top right.

Can I sign in to the same account with a second email address?

Yes. Under Settings → Account, use “Add another email” to link a second Google address to your account. If that address already has its own Peak account, this isn't possible, and Peak tells you so.

How do I sign out, including on other devices?

“Sign out” in the user menu signs out the active account. “Sign out of all accounts” signs out every account in this browser. To sign out other devices, go to Settings → Security → Sessions and choose “Sign out of all other sessions”.

How do I accept an invitation?

Open the link from the invitation and sign in with Google. You then start directly in the setup that was prepared for you. You don't need an account beforehand; it's created when you sign in.

1. 01Open the invitation link. You see who invited you and for which company.
2. 02Choose “Continue with Google”. If you're already signed in, it says “Continue as …” with your first name.
3. 03Confirm your Google account.
4. 04In the setup, check what was prepared and correct anything that isn't right.

How do I remove an additional sign-in address?

Under Settings → Account → “Email addresses”, there's “Remove” next to each additional address. You can't remove the primary email or your last sign-in method, or you couldn't get into your account anymore.

1. 01Open Settings → Account.
2. 02For the address under “Additional email”, choose “Remove”.
3. 03Confirm with “Yes, remove”. You can add it again at any time later.

How do I change my name, job title or time zone?

Under Settings → Account → “Profile”. It contains first name, last name, display name, job title, phone, language, time zone and country. The details are the same in all organizations.

1. 01Open Settings → Account.
2. 02Change the fields under “Profile”. If you leave the display name empty, your team sees your first and last name.
3. 03Choose “Save”. “Discard” restores the previous state.

How do I sign in with my company login (SSO)?

On the sign-in page under “Sign in with SSO”. Enter your work address or your company's domain; Peak sends you to its sign-in service, such as Okta or Microsoft Entra ID, and back again. This only works once an owner or admin of your company has set up SSO in Peak.

1. 01Open the sign-in page and expand “Sign in with SSO”.
2. 02Under “Work address or company domain”, enter e.g. you@company.com or company.com.
3. 03Choose “Continue to your company” and sign in with your company's sign-in service.
4. 04If your company has turned on “Join on first sign-in (JIT)”, you're a member right away. Otherwise you need an invitation.

How do I create a Peak account?

Via “Create account” on the sign-in page. Choose Google, Microsoft or Apple, or have a link sent to you by email. Microsoft and Apple only appear once they're enabled for Peak; Google and email always work. You don't need a password, and signing up is free, with no credit card.

1. 01Open the sign-in page and choose “Create account”.
2. 02Choose “Continue with Google” (or Microsoft, Apple), or enter your address under “or with email”.
3. 03With email: open the link from the email in the same browser. Your account is then ready.
4. 04Peak then continues where you came from, for example a template or an invitation.

How do I create a passkey and sign in with it?

Under Settings → Security → Passkeys with “Create a passkey for this device”. You confirm with Face ID, a fingerprint or the device lock. Then choose “Sign in with passkey” on the sign-in page. Each device gets its own passkey; remove one you no longer need there.

1. 01Open Settings → Security.
2. 02Under “Passkeys”, choose “Create a passkey for this device” and confirm on the device.
3. 03Peak reports “Passkey created. From now on you can sign in with it on this device.”
4. 04To sign in: choose “Sign in with passkey” on the sign-in page.

I forgot my password.

Peak has no password of its own. Sign in with Google, or enter your address on the sign-in page under “or with email”: Peak sends you a sign-in link. If you've forgotten your Google password, reset it with Google.

Is there two-factor sign-in or passkeys?

Passkeys, yes: you create one under Settings → Security, and after that you sign in with “Sign in with passkey”. Peak doesn't have its own two-factor sign-in. 2-Step Verification with Google or with your company's sign-in service (SSO) protects Peak as well.

How do I change my email address?

Your primary email comes from your Google account, so you change it with Google, not in Peak. If you also want to sign in with another address, link it under Settings → Account with “Add another email”.

After signing out, I'm suddenly in a different account. Why?

“Sign out” only signs out the active account. If other accounts are signed in in this browser, one of them takes over. To sign out of all accounts on this device, choose “Sign out of all accounts”.

Sign-in isn't working. What can I do?

Usually it's the browser, an interrupted Google confirmation or an old sign-in link. Try the following in this order; your data is not at risk.

1. 01Reload the sign-in page and choose your method again: Google, email link, passkey or SSO. A sign-in link only works once.
2. 02Allow cookies for app.peak-atlas.com. Without cookies, no session can be created.
3. 03Close other tabs with a Google sign-in in progress and try again.
4. 04Check that you chose the right Google account. Each Google address is a separate Peak account, unless you've linked it as an additional email.
5. 05Still not working? Write to us with the time of the attempt and your browser.

Why does it say “The session for … has ended”?

An account in this browser was signed out, for example after a long break or through “Sign out of all other sessions”. Sign in with that account again. Your other accounts stay signed in.

My invitation link doesn't work.

Invitations are personal and expire. The page tells you what's wrong. In any case, a new invitation from the person who invited you, or from support, will help.

1. 01“This invitation has expired.” → Ask for a new invitation.
2. 02“… has been withdrawn.” → The invitation is no longer valid. Ask whether it will be issued again.
3. 03“… has already been accepted with another account.” → Sign in with the Google account you used to accept it.
4. 04“This invitation link is not valid.” → Check that the link was copied completely.

“This invitation was prepared for a different email address.” What does that mean?

You're signed in with a Google account whose address doesn't match the invitation. Only continue if the invitation is really meant for you. Otherwise, on the same page, choose “sign in with a different account” and use the account with the invited address.

“Additional sign-in addresses aren't enabled for Peak Atlas yet.”

Linking additional addresses isn't active in your environment right now. Your sign-in stays as it is. Until it works again, you can add the other address as a separate account and switch between them. Write to us if you need it in the same account.

“Your company signs you in through its own sign-in service.” What does that mean?

Your company has made SSO mandatory. For addresses on its domain, Google, email link and passkey then lead to sign-in through its sign-in service. Enter your work address under “Sign in with SSO”. Only the organization's owners are exempt.

1. 01“Your company signs you in …”: open “Sign in with SSO” and enter your work address.
2. 02“No SSO sign-in is set up for this address.”: Peak knows no SSO connection for this domain. Check the spelling, or sign in with Google or an email link.
3. 03“Enter your work address or your company's domain …”: the field was empty or held no domain.
4. 04If sign-in fails at the sign-in service itself, your company's IT can help. Peak never sees your company password.

The sign-in link by email isn't working. What do the messages mean?

A sign-in link works once, only for a short time, and in the browser where you requested it. When in doubt, simply request a new one. Your data is not at risk.

1. 01“… expired or has already been used”: request a new link at the bottom of the sign-in page.
2. 02“We just sent a link …”: wait a moment, then request a new one. Check your spam folder too.
3. 03“… could not be sent”: try again shortly, or sign in with Google.
4. 04“… doesn't look complete”: check the address, e.g. whether the ending is missing.
5. 05“Sign-in didn't work …”: open the link in the same browser where you requested it, or request a new one.

Creating my account says “Sign-in was cancelled.” or “… with this provider didn't work.”

The Google, Microsoft or Apple window was closed, or the provider didn't confirm the sign-in. Your starting point is kept. Try again, or have a link sent to you by email.

“This invitation has expired or was withdrawn.” What now?

The link from your invitation is no longer valid. It expired, was withdrawn or was replaced by a new link. Ask the person who invited you for a new link. You can also start right away with your own account and accept a new invitation with it later.

Peak says “Please sign in.” or “Please sign in again.” even though I was signed in.

Your session in this browser expired or was ended, for example by signing out in another tab or by “Sign out all other sessions”. The action you were about to take was not saved. Sign in again and repeat it.

1. 01Reload the page. If Peak takes you to sign-in, sign in there.
2. 02Then repeat what you wanted to save.
3. 03If it keeps happening: allow cookies for app.peak-atlas.com and check whether a browser add-on deletes cookies.

How do I change my profile picture?

Uploading your own picture isn't possible in Peak yet. If you sign in with Google, Settings → Account shows the note “Your picture comes from your Google account.” So change it with Google.

Why do I only see this device under Sessions?

Other devices aren't listed individually under Settings → Security → “Sessions” yet. But you can sign out all other devices at once: “Sign out all other sessions”, then “Yes, sign out”. This device stays signed in.