TroubleshootingPeak Helpdesk
My reply was saved but not sent. Why?
Email replies go out through a Gmail or Outlook mailbox connected under Settings → Integrations. If none is connected, or the request has no customer email address, Peak saves the reply and marks it “✕ not sent” with the reason. Nothing is lost: connect the mailbox and send the reply again.
- Connect Gmail or Outlook under Settings → Integrations.
- If several mailboxes are connected, choose under Channels → Rules which one replies go out through.
- If the customer has no email address, reply by phone and keep the conversation as a note.
Next step
Open integrationsExplains this message
No mailbox connected. Connect Gmail or Outlook under Settings → Integrations.The customer has no email address.Sending failed.Saved but not sent:
Did this solve your problem?
Your rating stays in this browser for now.
Not solved? Write to us.
Prepare an email to the Peak Atlas team. Your question and the articles you have already read are included. You confirm sending it in your email app.