How-toPeak Helpdesk
How do customer emails get into Peak Helpdesk?
Through forwarding: under Channels you generate a key, and a forwarder (Pipedream, Postmark or your own script) sends every email to the intake address. Every email becomes a request; if the customer replies to your answer, it lands in the same request, because [#number] is in the subject.
- Open Peak Helpdesk → Channels.
- “Connect mailbox” shows the key exactly once. Copy it.
- Set up forwarding from your support mailbox to the address shown, with the key.
- For answers to go out, connect Gmail or Outlook under Settings → Integrations.
Next step
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