AnswerPeak Helpdesk
How does Peak Helpdesk calculate the response target?
From when the request arrives, around the clock. Until the first answer, the response target counts (8 hours by default), after that the resolution target (48 hours by default). Overdue requests are at the very top of the inbox, then those due soon, then by priority and waiting time. You change both values under Channels → Rules.
Did this solve your problem?
Your rating stays in this browser for now.
Not solved? Write to us.
Prepare an email to the Peak Atlas team. Your question and the articles you have already read are included. You confirm sending it in your email app.