How do I make phone calls from Peak Helpdesk?

Connect sipgate once in Peak CRM under Settings → Phone. After that, “Call with sipgate” in the request first rings your phone and then connects the customer; without sipgate, “Call” opens your phone. You record what was discussed as a call note, which counts as an answer. The inbox shows the calls of the last three days; a missed call becomes a phone request with “Take over as request”, each call only once.